Seorang pengguna kereta SUV Mini, Honda HR-V, memuat naik luahan kemarahannya di laman rasmi Honda Malaysia 11 jam yang lalu berikutan kecuaian kakitangan Pusat Servis Honda di Petaling Jaya.
Berdasarkan kenyataan itu, Joe Kong, berang dengan kecuaian pihak kakitangan pusat servis berkenaan yang telah menyebabkan keretanya yang baru berusia 3 bulan itu kemek di bahagian belakang akibat dilanggar oleh lori ketika sesi pandu uji.
Menurut Joe Kong, bukan sahaja keretanya kemek tetapi tiada sebarang permohonan maaf yang dibuat oleh pusat servis berkenaan. Malah mereka juga enggan mengaku bersalah, sebaliknya hanya menunding jari pada pemandu lori yang menyebabkan kemalangan kecil itu.
Difahamkan, Joe Kong menghantar kereta HR-V itu ke pusat servis berkenaan berikutan masalah brek yang dihadapi. Namun berdepan pula dengan masalah baru.
Baca selanjutnya di bawah:
Dear Mr CEO Yoichiro Euno/Sunitha Prabhakaran,
After so much consideration we agreed for 3rd inspection and left my 3 months brand news HR-V at one of your Honda Service Centre in Petaling Jaya for you guys to fix the brake issue. However today, after one week, another episode begin when we received bad news from Honda Malaysia staff, Adrian saying that there was a lorry has bang my car from behind during test drive last Friday.
Accident happened on last Friday at 1.10 pm and you guys had so much time to make a police report on Friday. But only come to inform us by today, Monday at 2.00 pm.
We reserve the right to know about this accident before the police because this car is being paid us, not the police.
More worst, you staff, Adrian Gerard, did not even say sorry to us. In fact keep on saying that it's not Honda's fault and it's the lorry driver fault instead.
He was so arrogant and the way he talked to us is like he is the one who paying us. Regardless whether it's your fault or not, you guys suppose to take a good care of your customer's car in the first place.
Honda don't even solve our problem, in face make it even worst! My family and I been patient enough with Honda Malaysia all this while and too frustrated with the way Honda Malaysia assist their customer.
I don't want to liaise with Adrian anymore because he failed to answer all my enquiries and not even trying to understand his customer. If you still value us as a customer, please escalate this to Customer Service Hod, Miss Sunitha Prabakaran as I only want to hear from her personally.
Things are getting bigger and we don't accept excuses from your people anymore. We had enough with Honda Malaysia and after all the bad experience, please change the car to a brand new HR-V. Else, buy back this car and give me back my money so that I can go for another brand.
We are paying the price for a new car but what we get is a car with brake problem and accident record. Our installment is running but we can't even drive our own car. Totally shame on you Honda Malaysia. - Joe Kong.
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